Terms of Service

Effective 11 October 2026 · Version 2026-10

1. This agreement

These Terms are an agreement between you and Heeya Doshi (trading as Cleoai) ("we", "us"). They cover your use of CleoCafe. By creating an account or using CleoCafe you accept these Terms and our Privacy Policy. If you accept for a business, you confirm you have the authority to bind that business. "You" then means the business too.

2. Who can use CleoCafe

• CleoCafe is a business-to-business service for cafes, restaurants, bakeries and similar food businesses. It is not meant for personal or household use.
• You must be 18 or older. We do not allow children to use CleoCafe or open accounts.
• Owners may add staff accounts. Owners must make sure their staff are 18 or older, and are responsible for what their staff do in CleoCafe.

3. Your account

• Keep your password, recovery PIN and two-step login codes private. Don't share logins: give each person their own account.
• Tell us straight away if you think someone has got into your account.
• Give us correct contact details so we can reach you about your account.

4. Trial and plans

• New cafes start on a free trial with a limited AI allowance. The trial has no charge and does not turn into a paid plan by itself.
• To move to a paid plan, we agree the price with you directly. We will never charge you without your clear agreement.
• Fees, billing periods and any refunds are as agreed in writing when you move to a paid plan. Prices include or exclude GST as stated there.
• AI features have a monthly usage allowance. If you go over it, we may slow or pause AI features until the next month or until you upgrade. The rest of CleoCafe keeps working.

5. Your data

• You own the data you put into CleoCafe: your menu, recipes, stock, bills, sales and other content.
• You let us store, process and send that data to our service providers only as needed to run CleoCafe for you, as set out in the Privacy Policy.
• You must have the right to upload what you upload. If you record your customers' personal data (for example names and mobile numbers on orders), you are responsible for collecting it lawfully and telling your customers. We act as your processor for that data.
• You can download your cafe's data from Settings → Your data at any time.

6. AI features

• CleoCafe uses AI to answer questions, read bills and menus, and suggest prices, offers and specials. AI output can be wrong or incomplete.
• Suggestions are information, not professional advice. They are not tax, legal, accounting, food-safety, medical or investment advice. Check important figures before you act on them.
• Prices and recipes only change in CleoCafe after you confirm. You are responsible for the prices you charge and the claims you make to your customers.
• The assistant is for cafe operations. It is not a counselling or emergency service. See the AI page.

7. Acceptable use

You must not use CleoCafe to:

• Create or post fake, paid-for or AI-written reviews, ratings or testimonials, or any review that doesn't come from a real customer's real experience.
• Make misleading promotions, including false "bestseller" or award claims, fake discounts, fake urgency or untrue health claims. Promo text CleoCafe suggests is a draft: check that it is true before you use it.
• Break the law, including the Consumer Protection Act, 2019 and the rules and guidelines on fake reviews and dark patterns, GST rules, or food-safety rules.
• Upload data you have no right to use, or anything harmful, such as malware.
• Try to get into other cafes' data or our systems, get around usage limits, overload the service, or copy or reverse-engineer CleoCafe.
• Use the AI to produce anything unlawful, hateful or harmful.

8. Closing your account

• You can close your cafe at any time from Settings → Your data, with no reason needed and no phone call. Closing an account is meant to take no more effort than signing up.
• When you close, the cafe locks straight away and all its users are signed out. You can download your data first, and reopen within 30 days.
• After 30 days we permanently erase the cafe's data, as described in the Privacy Policy.
• If you've paid for a period in advance, refunds follow what was agreed when you moved to the paid plan.

9. If we suspend an account

We may suspend or close an account if it seriously or repeatedly breaks these Terms, puts other users or our systems at risk, or if the law requires it. Unless it's urgent or unlawful to do so, we'll tell you first and give you a chance to fix the problem and download your data.

10. The service

• We work to keep CleoCafe running and your data safe, but the service is provided "as is". We can't promise it will always be available or error-free.
• We may improve or change features. If we remove something important you rely on, we'll tell you in advance where we reasonably can.
• CleoCafe works alongside your existing POS. We are not responsible for third-party systems or for data that is wrong in the files you upload.

11. Liability

• Nothing in these Terms limits liability that can't be limited by law.
• We are not liable for indirect or consequential loss, such as lost profit, lost business or lost goodwill. This includes losses from relying on AI suggestions without checking them.
• Our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim. If you are on a free trial, it is limited to ₹1,000.
• You agree to cover our reasonable losses if a third party brings a claim against us because of content you uploaded or your breach of section 7.

12. Changes to these Terms

We may update these Terms. If a change matters, we will update the version and date above and ask you to accept the new version when you next log in. If you don't agree, you can close your account.

13. Law and disputes

These Terms are governed by the laws of India. Please contact us first and we'll try to sort any problem out. If we can't, the courts at Surat have exclusive jurisdiction.

14. Contact

Heeya Doshi (trading as Cleoai), B-537 Diamond village, Maidharpura, Surat, Gujarat, India - 395003
Email: [email protected]
Grievance Officer: [GRIEVANCE OFFICER NAME], [email protected]