AI & Accessibility
1. What the AI does
CleoCafe's assistant is an AI, not a person. It is built on large language models run by Groq, Inc. It is used to:
- answer owners' questions about their own cafe: margins, prices, stock, sales and suppliers
- read purchase bills, menus and recipes you upload, so you don't have to type them in
- suggest prices, offers, specials and ways to use up stock before it expires
Only cafe owners can use the assistant chat. It only sees your own cafe's data, never another cafe's.
2. Its limits
- It can be wrong. It may misread a bill or get a figure wrong. Check numbers before you rely on them.
- Nothing changes without you. When the assistant proposes a new price or recipe, it asks first. Nothing changes until you say yes.
- It is not a tax, legal, accounting, food-safety, medical or investment adviser.
- It answers each message on its own. It does not remember earlier messages in the chat.
3. What data it uses
To answer, the assistant sends your question and a summary of your cafe's data to Groq. The summary covers your menu, prices and margins, low or expiring stock, the last 7 days of sales, and suppliers. Uploaded bills and menus are sent to be read.
Your login details, the owner's contact details and your customers' names and numbers are not sent. Your data is not used to train AI models. Full details are in the Privacy Policy.
4. If you're going through a hard time
The assistant is for running your cafe. It is not a counselling or emergency service. If you mention wanting to hurt yourself or someone else, it will not try to handle that itself. It will show you where to get real help:
- Tele-MANAS (Government of India mental health helpline, free, 24×7, many languages): 14416 or 1-800-891-4416
- Emergency (police, ambulance, fire): 112
If you or someone near you is in danger right now, please call 112.
5. Promotions and reviews
CleoCafe can draft promo text for WhatsApp, Instagram or your counter board. It is told to use only facts from your own data. It must never invent reviews, ratings, awards, "bestseller" claims, health claims or fake deadlines.
The drafts are yours to check. Make sure what you post is true, and never post fake or paid-for reviews (see Terms, section 7).
6. Tell us when it gets things wrong
Use the 👎 button on any answer, or "Report a problem" in the menu. We read every report and use them to make CleoCafe better.
7. Accessibility statement
We want everyone at your cafe to be able to use CleoCafe, including people who use a screen reader, keyboard-only navigation, zoom or high-contrast settings.
- Our target is the Web Content Accessibility Guidelines (WCAG) 2.1, level AA.
- CleoCafe follows your device's light or dark setting, and you can zoom pages freely.
- The main screens can be used with a keyboard alone. A "Skip to main content" link comes first, focus is always visible, and pop-ups keep focus inside and close with Escape.
- Screen readers hear the assistant's replies as they arrive, charts are described in words, and every form field is labelled.
- Text and controls meet AA colour contrast in both light and dark mode.
- We check the main screens with automated accessibility testing (axe) and by hand with the keyboard. Some smaller parts, such as the busy-times grid on Today, are still being improved.
If something is hard to use, email [email protected] or use "Report a problem". We'll reply within 5 working days and help you get what you need in another way while we fix it.